Privacy Policy

Cute & Creative Toppers is a South African handmade celebration brand based in Amanzimtoti, KwaZulu-Natal. We create and sell custom cake toppers, party decor, and related celebration items.

We may collect the following categories of personal information:

• identity and contact details such as your name, email address, and phone number if you provide one;
• delivery details such as street address, city, and postal code for order fulfilment;
• account information such as login credentials and account preferences;
• order and transaction information such as products ordered, pricing, delivery details, and order history;
• communications you send to us through forms, email, or customer support requests;
• limited technical information needed to keep the website working securely.

We use personal information to:

• create and manage customer accounts;
• process, fulfil, ship, and support orders;
• communicate about enquiries, quotations, custom requests, and order updates;
• maintain internal records, accounting records, and audit trails;
• detect misuse, secure the platform, and improve the website and services;
• comply with legal, tax, accounting, and regulatory obligations.

Where applicable, we process personal information because it is necessary to conclude or perform a contract with you, because you have consented, because we have a legitimate business purpose, or because we must comply with a legal obligation.

We may share information only where reasonably necessary, including with:

• service providers that help us host the website or store application data;
• payment, delivery, courier, or fulfilment service providers involved in processing your order;
• professional advisers or regulators where required for legal, accounting, or compliance reasons.

We do not sell your personal information, and we do not share it for advertising or marketing purposes.

We retain personal information only for as long as reasonably necessary for the purpose it was collected, or for as long as required by law, accounting, tax, fraud-prevention, or audit obligations.

If you request account deletion through the application, your profile data may be anonymised while order, payment, and related business records are retained where necessary for legal and financial record-keeping.

We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, or disclosure. No internet-based system can be guaranteed fully secure, so you use the service with that limitation in mind.

The website only uses essential technical storage and related functionality needed for authentication, basket continuity, and secure operation. We do not use cookies for advertising or marketing purposes.

Subject to applicable law, you may have the right to request access to, correction of, or deletion of personal information.

You may also object to certain processing or request that we limit processing where the law allows. Some requests may be limited where we must retain data for contractual, legal, accounting, or fraud-prevention reasons.

This site is intended for customers capable of placing lawful purchases. If you believe a child has provided personal information without proper consent, contact us so that we can review and address the situation.

We may update this policy from time to time. The updated version will be published on this page together with an updated effective or revision date.

If you have privacy-related questions or requests, contact Cute & Creative Toppers through the website contact page before placing or after completing an order.